Terms of service
This Privacy Policy ("Policy") explains how Voice Sonic Labs LTD. ("VSL", "we", "our", or "us") processes Personal Data of individuals who use our services, including our platform (vslabs.ai), websites, mobile applications, and other online services (jointly, the "Services"). This Policy also explains your rights and choices about how we use your Personal Data, including how you can access or update certain information about you.
In this Policy, "Personal Data" means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as "Personal Information".
This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers. We act as a service provider/processor for those relationships and our use of that data is governed by our customer agreements.
Categories of Personal Data We Collect
Personal Data You Provide to Us
- Contact Details: When you set up an account to use our Services, we ask you to provide your contact details such as your name, email address, phone number, address, contact preferences, and date of birth.
- Text and Audio Input: We process any text or other content that you choose to share with us or input into our Services in order to generate synthetic audio clips, as well as any Personal Data that you may decide to include in your text or audio.
- Voice Data: We collect any audio recordings of your voice that you choose to share with us, which may include Personal Data, as well as data about your voice ("Voice Data") to provide our Services to you. You may also provide additional audio recordings to allow VSL to verify that it is your voice featured in the audio recording being provided.
- Profile Information and User Content: When you sign up for our Services, you may indicate how you intend to use the Services (e.g., professional use). If you decide to make your voice model available to other users in the Voice Library, you can choose to include a profile description including your name, bio/description, your social media usernames and links to your social media accounts, and the characteristics of your voice.
- Feedback/Communications: If you contact us directly or express interest in using our Services, we collect Personal Data including your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide.
- Payment Details: When you register to use any of our paid Services or decide to get paid by making your voice model available to other users, our third-party payment processor collects and processes your payment-related information.
- Verification Information: We may ask you to provide a proof of address, copy of a personal identification card or passport and other information as required to confirm your identity and background to use our Services.
Personal Data We Collect Automatically
- Information from Cookies and Similar Technologies: We and our third-party partners may collect information about you using cookies, pixel tags, SDKs, or similar technologies.
- Location Information: When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address.
- Device Information: We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and versions, device identifiers, mobile advertising identifiers, and push notification tokens.
- Usage Information: We receive information about your interactions with our Services, such as the content you view, the actions you take or the features with which you interact when you are using the Services and the dates and times of your visits.
Personal Data We Collect from Third Parties
- Information from Third Parties: We collect publicly available information from third-party sites to enable the training of our models and systems. We may also work with third parties directly to collect information to enable the training of our models and systems.
- Third-Party Logins: If you choose to register or log in to our Services using your account with third parties, we receive Personal Data about you from such third parties, such as your name, email address, username, and profile picture.
- Information from Service Providers: We may receive information that you have shared with certain third-party service providers, for example in relation to our verification / background checks, such as 'Know Your Customer' (KYC) and 'Anti-Money Laundering' (AML) checks.
Purposes of Processing Personal Data and Legal Basis
VSL processes your Personal Data for various purposes, including:
- Providing and personalizing our Services
- Generating voice models and synthetic audio
- Verifying user identity and preventing fraud
- Communicating with users and providing customer support
- Billing and accounting
- Improving our Services and developing new features
- Complying with legal obligations
- Research and development of AI models
The legal bases for processing your Personal Data include:
- Performance of a contract
- Legitimate interests
- Consent
- Compliance with legal obligations
Data Recipients
Your Personal Data may be shared with:
- VSL affiliates
- Vendors and service providers
- Other users (if you choose to make your voice model public)
- Third parties (for joint development, promotion, or as required by law)
- Potential buyers or investors in case of a merger, sale, or other asset transfer
International Data Transfers
Our Services are hosted in multiple locations globally. Your Personal Data may be transferred to and processed in countries outside your country of residence. We implement appropriate safeguards for such transfers as required by applicable law.
Data Retention
We retain your Personal Data for as long as necessary to provide our Services and comply with legal obligations. VSL will not keep data it generates about your voice longer than 3 years after your last interaction with us, except as required by law.
Your Rights
Depending on your location, you may have certain rights regarding your Personal Data, including:
- Access and portability
- Correction and deletion
- Restriction of processing
- Objection to processing
- Withdrawal of consent
- Opt-out of data processing for training purposes
You can exercise these rights by contacting us using the information provided in the "Contact Us" section.
Your Cookie Choices
Cookies, pixel tags, SDKs, and similar technologies ("Cookies") help us and our partners collect information about users and their activities on our website and across other services.
Types of Cookies:
- Strictly Necessary Cookies: Essential for using our Services, like login functionality or identifying bots. These can't be disabled.
- Performance & Analytics Cookies: Used for website and app analytics to support, maintain, and improve our Services.
- Targeting & Marketing Cookies: These may be ours or from our third-party partners, helping us and advertisers show relevant ads.
You have the following options to manage cookies:
- Browser Settings: Most browsers allow you to manage Cookie preferences.
- Google Analytics Opt-Out: You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
- Third-Party Advertising Opt-Out: Visit the Network Advertising Initiative or Digital Advertising Alliance opt-out pages.
Security
We implement reasonable security measures to protect your Personal Data. However, no method of electronic transmission or storage is 100% secure.
Children's Privacy
Our Services are not directed to children under 18, and we do not knowingly collect Personal Data from them. You are not permitted to upload, share, or otherwise make children's Voice Data available to us or other users. The use of children's Voice Data is prohibited on our Services.
Third Parties
Our Services may include links to websites, products, or services that we don't own or control. We are not responsible for the privacy practices of these third parties. This Privacy Policy does not apply to your activities on third-party sites or to any information you share with them. We encourage you to review their privacy policies before providing them with any information.
Updates to this Policy
We may update this Policy periodically. If there are significant changes, we will notify you as required by law.
Contact Us
For questions about this Policy or to exercise your rights, please contact our Data Protection Officer at privacy@vslabs.ai or write to:
Voice Sonic Labs LTD.
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Ethical AI
At Voice Sonic Labs, we believe in leveraging the full potential of new technologies while considering their ethical implications. As we innovate, we do our best to incorporate necessary measures to ensure the prevention of any detrimental exploitation. As a company, we are committed to upholding intellectual property rights and actively addressing any instances of misuse that may arise. If you encounter any misuse of our software, kindly report it to us at support@vslabs.ai